Riding Dirty Apparel - FAQ

Riding Dirty Apparel - FAQ

Who do I contact with questions?

Please email ridingdirtyapparel@hotmail.com with any questions, and we'll help you out asap!

Do you ship worldwide?

We ship worldwide, with the exception of the following countries: Cuba, Falkland Islands, Iran, North Korea, Somalia, & Sudan. We also provide full door-to-door tracking updates for 32 countries (including the US).

Full tracking is provided for the following countries: Australia, Austria, Belgium, Canada, Croatia, Denmark, Estonia, Finland, France, German, Gibraltar, Great Britain, Greece, Hong Kong, Hungary, Ireland, Israel, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Spain, Sweden, & Switzerland.

For any countries not listed above, tracking stops once the package is handed over to the country’s international carrier. For these countries, we do not receive additional tracking updates, therefore we are not liable once they have been transferred to the international carrier.

How much does shipping cost?

Economy - Free

UPS Surepost - $5.00

UPS Ground - $6.00

UPS 2-Day - $7,00

UPS Overnight - $10

 

There's a 3 pm (EST) cutt-off time for overnight orders.

 

I placed a successful order but why didn’t I receive a confirmation email yet?

If you placed a successful order you should receive confirmation email with an order number. If you have not received an email after 1 hour please contact us to make sure your order went through.

 

How long will it take for my order to arrive?

 All U.S. orders are shipped economy. Ship time ranges from 3-5 business days depending on proximity to Detroit, MI. Unless they are ordered with one of the priority shipping methods during checkout.

**Please be aware that economy shipping times may increase during the Winter Holiday season.**

 
Can I get a refund or make an exchange?

All sales are final, however if for any reason you received a damaged or incorrect product you may return it within 14 days after arrival for a full refund. Please note all shipping costs are non-refundable and customers are responsible for return shipping. Our policy lasts 14 days. If 14 days have gone by since your goods have been delivered, unfortunately we can’t offer you a refund of any kind. To be eligible for a return, your item must be unused and in the same condition as received. It must also be in the original packaging. There are certain situations where only partial refunds are granted (if applicable). We typically do not accept returns, refunds or replacements due to user error such as incorrect selection of sizes, designs, colors, etc.

 

Where do I ship returns?

You may ship your return to the following address within 14 days of receiving the product:

Riding Dirty Apparel LLC

818 S. 41st Street

Louisville, Ky. 40211

 

Please note that the 14 day limit does not apply to the time the package spends in transit, so express shipping from your side is not necessary.